Privacy Policy

Who we are

Accessnow Locksmith (“Accessnow,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website(s), contact us, or interact with our services—including communications through SMS/text messages provided via our secure platform (RingCentral).

 

This Privacy Policy applies to all websites operated or maintained by Accessnow Locksmith, including any related domains, landing pages, or promotional microsites that link to this policy (collectively, “our websites”).

 

By accessing or using our website(s) or providing your information, you consent to the practices described in this Privacy Policy.

 

Information We Collect

 

 

We collect the following types of information:

 

Contact Information: Your name, phone number (including mobile), email address, and address when you request service, schedule appointments, or opt-in to receive communications.

 

SMS Registration Information: When you opt in to receive text messages, we record your mobile number, time and method of consent, and message preferences.

 

Service & Transaction Data: Appointment history, invoices, or service notes relevant to locksmith and garage door services.

 

Website & Technical Data: Device type, IP address, browser type, pages visited, and cookies used to improve our services and security.

 

 

How We Use Your Information

We use your information to:

 

Provide, schedule, and complete locksmith and garage door services.

Respond to your inquiries, requests, or support needs.

Send you updates, appointment reminders, or transactional SMS messages.

Send marketing communications only if you have explicitly opted in.

Maintain internal business records through our secure Customer Relationship Management (CRM) system.

Comply with applicable laws and protect against fraudulent or unauthorized activity.

 

SMS/Text Messaging Program

Consent & Usage

We use RingCentral for secure, compliant SMS communications. We will only send text messages after you have provided express consent (for example, by submitting your number through a web form or texting a keyword to opt in).

Your consent is not a condition of purchasing services.

 

Message Types & Frequency

Messages may include appointment reminders, updates, confirmations, and promotional offers (if you opted in). Message and data rates may apply. Frequency varies.

 

Opt-Out Instructions

You may opt out of text messages at any time by replying STOP. You can also reply HELP for assistance or contact us directly at [Insert Phone/Email].

 

No Sharing or Selling of Mobile Numbers

We do not sell, share, or rent your phone number or text message consent information to any third parties for marketing or any other purpose.

 

Data Storage and Security 

Our website operates on a secure HTTPS connection to protect all data transmitted between your browser and our servers.

 

We take administrative, technical, and physical measures to protect your information, including:

 

Secure CRM storage with restricted internal access

Encrypted data transmission (SSL/TLS)

Regular system monitoring and access controls

 

We do not store sensitive information (like credit card data) directly on our website servers.

 

How We Share Your Information

We value your privacy. Accessnow Locksmith does not sell, rent, or share your personal information with third parties.

 

Your data is only:

 

Stored in our internal CRM system, used solely for business and communication purposes.

Shared with trusted service providers (such as our SMS platform, RingCentral) strictly for operational needs under confidentiality agreements.

Disclosed when required by law, subpoena, or to protect our legal rights and property.

 

Cookies and Tracking

 

Our website may use cookies and analytics tools to enhance performance and user experience. You can manage or disable cookies in your browser settings, but doing so may affect site functionality.

 

Data Retention

We keep personal information only as long as necessary to provide services, maintain records, or meet legal requirements. Once data is no longer needed, it is securely deleted or anonymized.

 

Third-Party Links

 

Our website may link to other sites or platforms (for example, scheduling tools or payment processors). We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before sharing your information.

 

Children’s Privacy